Privacy Policy

Arkad Management DMCC · Registration No. DMCC189147 · Last updated: April 2026

1. Who We Are

Arkad Management DMCC is a business consulting company registered in the Dubai Multi Commodities Centre (DMCC), United Arab Emirates.

• Company: Arkad Management DMCC
• Registration: DMCC189147
• Address: Office 2803, Jumeirah Business Centre 1, Jumeirah Lake Towers, Dubai, UAE, P.O. Box 337552
• Email: [email protected]
• Phone: +971 52 486 9532

2. Information We Collect

2.1 Information You Provide

When you fill out forms on our website, we collect:

• Name (first and last)
• Email address
• Phone number / WhatsApp
• Service of interest
• Any additional information you provide in the message field

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type (desktop, mobile, tablet)

2.3 WhatsApp Communications

If you contact us via WhatsApp, we will have access to your phone number and the content of your messages. These communications are governed by WhatsApp's own privacy policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To contact you within 1 business hour after form submission
• To send relevant information about our services, if you have consented
• To improve our website and user experience based on usage analytics
• To comply with legal obligations applicable in the UAE
• To protect against fraud and ensure security

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — when you submit a form or contact us voluntarily
• Legitimate interests — to respond to your enquiries and improve our services
• Legal obligation — where required by UAE law or DMCC regulations
• Contract performance — when we provide services to you

5. Cookies

Our website uses cookies to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function properly. Cannot be disabled.
• Analytics cookies: Google Analytics 4 — helps us understand how visitors use our site. Only activated with your consent.
• Preference cookies: Remember your language preference (EN/RU/ZH/AR).

You can manage your cookie preferences using the banner displayed when you first visit our website. You can also control cookies through your browser settings.

6. Third-Party Services

We use the following third-party services that may process your data:

• Formspree (formspree.io) — processes form submissions. Privacy Policy
• Google Analytics 4 (Google LLC) — website analytics. Privacy Policy
• Unsplash — hero background image. Privacy Policy
• WhatsApp Business (Meta) — communication. Privacy Policy
• Google Fonts — typography. Data is processed by Google.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted partners who assist in operating our website or conducting our business, under strict confidentiality agreements
• Legal requirements: When required by UAE law, court order, or government authority
• Business transfer: In connection with a merger, acquisition, or sale of assets
• With your consent: For any other purpose with your explicit consent

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Form enquiries: 2 years from the date of submission
• Client data: Duration of the business relationship + 5 years as required by UAE commercial law
• Analytics data: 14 months (Google Analytics default)
• Cookie preferences: 1 year

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security assessments of our systems
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

11. International Data Transfers

Our business operates primarily in the UAE. When we use third-party services (such as Google Analytics or Formspree), your data may be transferred to and processed in countries outside the UAE. We ensure such transfers comply with applicable data protection laws.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any websites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated in April 2026 and is effective immediately. Arkad Management DMCC is committed to protecting your privacy and handling your data responsibly.